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Teach Soap • View topic - Timeline?

Teach Soap

Soap Making Recipes, Tips and Tutorials
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 Post subject: Timeline?
PostPosted: Mon Apr 23, 2012 8:04 pm 
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Joined: Tue Dec 13, 2011 10:08 am
Posts: 3891
Location: Southern NJ!
How long does it usually take for BB to reply to emails? The dividers in my new 9 bar mold don't fit right, hoping they will replace them but so far no response.

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~~Heather~~
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 Post subject: Re: Timeline?
PostPosted: Mon Apr 23, 2012 8:15 pm 
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Joined: Wed Dec 07, 2011 12:13 pm
Posts: 1955
Location: Melbourne, Australia
Chuck a post up on the BB FB page and ask - they tend to reply to posts there fairly quickly.

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- Posting the trials and tribulations of my Soaping Journey!


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 Post subject: Re: Timeline?
PostPosted: Tue Apr 24, 2012 9:29 am 
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Joined: Tue Jan 08, 2008 2:57 pm
Posts: 1538
Location: Bellingham, WA
Eek! So sorry about that! The email should be answered soon, I can send in a heads up as well. I think customer service stuff is better dealt with via email or phone instead of the FB page. :D



I will email in now as well. Let me know if you don't hear back!


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 Post subject: Re: Timeline?
PostPosted: Tue Apr 24, 2012 9:55 am 
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Joined: Fri Apr 18, 2008 1:49 pm
Posts: 31
Thanks for the note! Bramble Berry is closed over the weekend which is when we got your email. The fabulous Tina is customer service already responded to your email =)

Courtney with Bramble Berry


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 Post subject: Re: Timeline?
PostPosted: Tue Apr 24, 2012 12:58 pm 
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Joined: Tue Dec 13, 2011 10:08 am
Posts: 3891
Location: Southern NJ!
Now to find a camera! Mine is in a box stuck in Canada until I get my green card (probably 6 months or so). This middle isn't as wobbly now, but the sides pieces are so bent I can't actually get them out of the mold! My husband is going to try bending them so they are straight. Maybe that will help. We'll find a way to get some pictures for you folks at BB!

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~~Heather~~
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 Post subject: Re: Timeline?
PostPosted: Tue Apr 24, 2012 3:50 pm 
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Joined: Sat Dec 11, 2010 7:14 am
Posts: 6158
Location: Jefferson City, TN

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I know the voices in my head aren't real, but they sure have some great ideas!



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 Post subject: Re: Timeline?
PostPosted: Tue Apr 24, 2012 5:34 pm 
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Joined: Tue Dec 13, 2011 10:08 am
Posts: 3891
Location: Southern NJ!
Sure does! Almost 2 weeks now! Spent the day trying to figure out exactly what we have to submit to USCIS for the next immigration step. Ugh its a long hard process! Planning to go apply for my social on Thursday, at least that's 1 step!

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