Placed my BB order on 08/31, and I've been anxiously tracking my order with UPS in anticipation of my first foray into soaping! Due to the long Labor Day weekend, the ETA was yesterday (09/09). So I get home last night (actually left work early because I was so excited...yeah, I'm a dork, LOL!) to an empty front porch. Went online to check the status of my order and saw that my package had been damaged during shipping and was being returned to BB, and the new ETA was for today. Ok, so I'm thinking WOW, what great customer service that BB would overnight my replacement shipment, and I can still soap this weekend! YAY!!! I work the evening hospital shift, so while I'm getting ready for work this afternoon, I'm looking out the window for a UPS truck. I see one go by without stopping, so I go to online tracking again and NOW I have an ETA for 09/16!!! I called BB and while the rep was very nice, she told me that "Yeah, that happens sometimes...we'll re-ship your order today." I asked if it would be shipped on an expedited basis, since the order was already outside the 4-5 business day time-frame listed on the website. Nope...she said it will take another 4-5 business days. I said that this was unacceptable, and ONLY THEN did she offer to refund half my shipping charges. An apology for my inconvenience would have made me feel a little better, but none were offered. I completely understand that experienced soapers who are just replenishing their supplies wouldn't be so upset if their shipment were delayed for an extra week...but as a newbie, I can't even begin my adventure without my BB order! No soaping for me this weekend...BOOO!
|