Teach Soap

Nope, didn't get mailed out yesterday like she told me. Just received an email for my invoice now, who know when they really going to send out my package. This got to be the worst customer service I've ever gotten from any vendor.

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Shieh Design Studio
https://www.facebook.com/ShiehDesignStudio
http://soapandrestless.blogspot.com

Hmm, if I were you, I probably would have told her that she could do more than apologize, she could refund my money! So you were VERY NICE in mho, much nicer than I think I would have been! And, while I may hate to bash some company's reputation, I hate being shafted even more. I think that the more appropriate response from her, even if she felt she had to be circular about the why of things, would have been to ask you what you wanted her to do to make it right by you. Just saying I'm sorry is not good customer service for legitimate issues.
I can tell you that I would certainly NEVER use this vendor, simply based upon what you have reported on this thread! Too bad, but I, like most, need my money spent wisely and my materials in a timely manner.

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Remember, it's not just that we weather the storm, but how we dance in the rain.

Tammy

I'm with Lav, just because of the way they have handled (or not handled) your problem, I will not be ordering from them either. That is poor poor customer service. They could have thrown in shipping or offered a credit to help redeem themselves. Sorry is not enough in this situation.

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ASH

Oh my goodness! Thanks so much for posting this! Being a newbie in the soap biz, it is nice to know who to avoid. I have purchased from several vendors and so far all have been great, even though there have been delays from BB, but at least they let us know! If anyone knows what other vendors they suggest I avoid, I would greatly appreciate it!

OMG, everyone avoid this vendor BIG TIME!!!

They lied to me when I called last Thursday that after 2 weeks of waiting for my package saying it would definitely be sent out, in fact the day I called but they didn't.

Friday I received an email invoice God knows why cuz they already took my money from PayPal the day I placed my order. Then they gave me this USPS priority tracking number cuz stupid me paid for Priority mail thinking that it would be faster.

I've been tracking it since and there were no info on this parcel until now, MONDAY night. If they didn't lie to me and actually had shipped my package on Thursday like they said, the package would be at my front door by now. How do I know? Oh cuz I shipped out a customer order using the same USPS priority mail on Friday and it got to her in PA already today!

Anyway, the tracking number they gave me showed today on USPS website that The Scent Works just gave them the package TODAY!!! OMG, !&(@$^*#%( Excuse me for venting! They are sure to get my phone call tomorrow to yell at them for being such a liar! I cannot tolerate liars, especially a seller.

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Shieh Design Studio
https://www.facebook.com/ShiehDesignStudio
http://soapandrestless.blogspot.com

I've only ever ordered scents from Natures Garden and BB. Sorry about your luck I think we all can appreciate the anticipation we get for an order to arrive so that we can get our soap on! lol... but yeah, that's really nasty of them to put you through all that drama. They're checked off my list!

sorry about your bad experience...I had them bookmarked for a while, guess I won't ever be ordering from them!