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Teach Soap • View topic - Frustrated! No Lye!

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 Post subject: Frustrated! No Lye!
PostPosted: Wed Oct 24, 2012 4:04 am 

Joined: Sat Sep 15, 2012 3:52 pm
Posts: 418
Well, on October 4th I placed an order with Bulk Apothocary. It was sizeable order: 2 gallons coconut oil, 2 gallons castor oil, 1 lb shea butter, 16 oz. argan oil, 8 lbs. palm oil, 8 lbs lye, palm kernel flakes (I forget how much offhand), and 8lbs. of lye.

I called about October 15th because it had not arrived. Apparently they charged my credit card but it never got shipped and it went out that day. It was supposed to arrive in two boxes weighing 48lbs. It was supposed to arrive Tuesday, October 23rd.

I got a shipment from Bulk Apothocary. It contained everything EXCEPT the lye and palm kernel flakes. Now I can't soap again until I can get some lye delivered.

I left a message for Bulk Apothocary because the delivery came after they closed for the day.

I finally reached them and found out that the lye was backordered, just restocked and it was shipping today and would now be delivered Monday or Tuesday next week. They have only started shipping lye in the past month and have had hasmet issues, which have now been resolved. Oh, and they're shipping the palm kernel flakes too.


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 Post subject: Re: Frustrated! No Lye!
PostPosted: Wed Oct 24, 2012 6:07 am 
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Joined: Tue Sep 04, 2012 3:06 pm
Posts: 37
Location: Evergreen, CO
Happy to hear you will f~i~n~a~l~l~y receive everything you ordered...a month later...how frustrating! :shock:

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I would answer that but my mind is giving me the silent treatment right now!


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 Post subject: Re: Frustrated! No Lye!
PostPosted: Wed Oct 24, 2012 9:03 am 
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Joined: Mon Jan 14, 2008 11:14 pm
Posts: 24336
Location: Mistress Of Lather
I have problems with vendors that don't tell you right up front that they are out of stock. It is not that difficult to update their web site to note this, or send you a quick email.

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Irena
Closed minds are like faulty parachutes; they refuse to open.


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 Post subject: Re: Frustrated! No Lye!
PostPosted: Wed Oct 24, 2012 12:16 pm 
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Joined: Tue Dec 13, 2011 10:08 am
Posts: 3891
Location: Southern NJ!

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~~Heather~~
Mad [soaping] Scientist


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 Post subject: Re: Frustrated! No Lye!
PostPosted: Wed Oct 24, 2012 1:47 pm 
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Joined: Mon Apr 30, 2012 7:22 am
Posts: 1515
Location: Northern Nevada
Ahh what a downer, Jilly! I hope the lye and pko arrive on time! They really should do something give you a discount or something for the delays.

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Linda

I learn so much when I can't leave well enough alone!



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 Post subject: Re: Frustrated! No Lye!
PostPosted: Wed Oct 24, 2012 1:52 pm 

Joined: Sat Sep 15, 2012 3:52 pm
Posts: 418
Samm552 -- I still have NOT received the lye . . .

I was originally charged for the full order but they forgot to ship it.

Then, after the call, they shipped everything EXCEPT the lye because that was backordered.

They are shipping the lye today and I will finally have it next week.

Turns out they just got approval to start shipping lye when I ordered it.

They did give me 16 oz. of Apricot Kernel Oil for their mistake.

I guess next week I'll be soaping, soaping, and maybe soaping some more! (The only way I know to get 1500 bars of soap made).

Thanks for the sympathy. It's been a very frustrating week in many ways.


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 Post subject: Re: Frustrated! No Lye!
PostPosted: Wed Oct 24, 2012 2:24 pm 
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Joined: Tue Dec 13, 2011 10:08 am
Posts: 3891
Location: Southern NJ!
At least they gave you a nice gift for the trouble! That was very good of them!

Also... YAY SOAP!

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~~Heather~~
Mad [soaping] Scientist


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 Post subject: Re: Frustrated! No Lye!
PostPosted: Wed Oct 24, 2012 5:57 pm 

Joined: Sat Sep 15, 2012 3:52 pm
Posts: 418
Yes, that was very nice to receive the apricot kernel oil -- I am not sure what I'll be making with it . . . nothing until I get lye :roll:
But maybe God put the delay in because "Grandpa John" is in the hospital.


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 Post subject: Re: Frustrated! No Lye!
PostPosted: Wed Oct 24, 2012 7:29 pm 
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Joined: Tue Sep 04, 2012 3:06 pm
Posts: 37
Location: Evergreen, CO

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I would answer that but my mind is giving me the silent treatment right now!


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 Post subject: Re: Frustrated! No Lye!
PostPosted: Thu Oct 25, 2012 11:25 am 
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Joined: Sat Nov 21, 2009 5:45 pm
Posts: 2522
Location: Wisconsin
Jilly, Hope 'grandpa John' is doing alright!

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Susie
Sometimes A Mistake is so much fun, You just have to do it again!


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 Post subject: Re: Frustrated! No Lye!
PostPosted: Thu Oct 25, 2012 1:45 pm 
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Joined: Tue Dec 13, 2011 10:08 am
Posts: 3891
Location: Southern NJ!
Apricot kernal oil is super nice for salve, balms, and lotions too!

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~~Heather~~
Mad [soaping] Scientist


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 Post subject: Re: Frustrated! No Lye!
PostPosted: Thu Oct 25, 2012 10:23 pm 

Joined: Sat Sep 15, 2012 3:52 pm
Posts: 418
Well, Grandpa John's kidneys have improved, but the docs were out of town at a conference today, so he didn't get the procedure (heart catheter) done. That will be tomorrow now. It didn't hurt for him to have another day of kidney improvement before the operation. Thank you for your well wishes and please keep him in your thoughts.

I don't make salves or lotions, but I might use the apricot kernel oil in some bath bombs. We'll see. Not thinking too much about it at the moment.


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 Post subject: Re: Frustrated! No Lye!
PostPosted: Fri Oct 26, 2012 10:30 am 
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Joined: Mon Apr 30, 2012 7:22 am
Posts: 1515
Location: Northern Nevada
Glad to hear Grandpa John is doing better! I hope his heart catheter procedure goes off without a hitch. Thinking of you and sending best wishes.

PS Apricot kernel oil is nice in soap too.

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Linda

I learn so much when I can't leave well enough alone!



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 Post subject: Re: Frustrated! No Lye!
PostPosted: Sat Oct 27, 2012 5:42 am 

Joined: Sat Sep 15, 2012 3:52 pm
Posts: 418
Grandpa John got through the surgery and was resting. I'll probably see him tomorrow (well, later today now). Thank you for your well wishes.

I'm thinking the apricot kernel oil will end up in soap if I ever get my lye.


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 Post subject: Re: Frustrated! No Lye!
PostPosted: Sat Oct 27, 2012 3:59 pm 
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Joined: Tue Dec 13, 2011 10:08 am
Posts: 3891
Location: Southern NJ!
I'm glad he is doing well!! Send him our "Get Well Soon" wishes please!!

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~~Heather~~
Mad [soaping] Scientist


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