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Teach Soap • View topic - getting mad with the supplier

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PostPosted: Fri Jul 20, 2012 12:39 am 
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Joined: Thu May 31, 2012 10:49 pm
Posts: 134
Location: Germany
I think I'm going to have enough. My last purchases were all disastrous.
I'm not sure if I'm really demanding too much.

1- one of the best known suppliers in Germany sells a surfactant mixture (really a concentrated mixture of anionic and nonionic and amphoteric surfactants) and claims it is a conditioner base
Well, I thought it would be impolite to mention that it is a shampoo base and not a conditioner base and asked them what is the suggested dilution to prepare a hair conditioner from that surfactant base?
The response:
we do not know, it is something your formulator should find out
2- Another prominent supplier sells a mixture which is classified as "stabilizer" by the manufacturer as a preservative
3-I bought about 40 kgs of M&P base from a supplier in 3 different purchases. All came with exactly the same batch number. By the last delivery I received 2*5 kg (with the identical batch number) with totally different appearances and characteristics. As I called the vendor to inform him and ask whether they have probably made a mistake in the stock, I had to hear a speech for 30 minutes making weather, humidity, fragrance, color, additives, mold and what else on earth guilty but not accepting that the bases were different.
4- I asked another vendor about the Inci name /more information about the honey powder he is selling(whether it is hydrolyzed honey, comb extract, hydrolyzed honey protein etc.) , he wrote me that the INCI lexicon could be bought at xxx€ in Internet

Is that not enough to get mad? I think I've reached my FLASH POINT.
I'm considering for a long time to begin distribute ingredients and instructions instead of getting mad with the suppliers in Germany and I think I've reached the saturation point of my patience.

Do you have similar experiences with your suppliers?

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PostPosted: Fri Jul 20, 2012 5:51 am 
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Joined: Sat Dec 11, 2010 7:14 am
Posts: 6158
Location: Jefferson City, TN
It happens over here in the US, too. When I buy supplies I want the supplier to KNOW about the products they carry so that if I have a question I can get an informed answer. Or, at the least, the supplier be willing to find out the correct answer. That's why I like BrambleBerry and a couple of other suppliers and use them exclusively.

I think it's a wonderful idea for you to become a distributer since you feel so strongly about the products and their correct uses. Please let us know if you decide to go forward with this. :D

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Linda
I know the voices in my head aren't real, but they sure have some great ideas!



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PostPosted: Fri Jul 20, 2012 10:19 am 
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Joined: Mon Jan 14, 2008 11:14 pm
Posts: 24336
Location: Mistress Of Lather
Not BrambleBerry, but I've had some suppliers now willing to disclose their ingredients for cosmetic formulations or not having a MSDS sheet. I'm not talking about fragrances, since those I know have proprietary formulas.

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Irena
Closed minds are like faulty parachutes; they refuse to open.


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