Teach Soap

I'm so sorry that happened to you!

We really have not been able to figure out exactly why it happens. The instances seem to be few and far between and we haven't been able to find any rhyme reason to the problem. We have our web designers working on it but they haven't been able to replicate the problem, which makes tracking it down pretty tricky.

We think that sometimes it happens when you add things to your cart and then you log in to your account, as opposed to logging into your account first and then loading up your shopping cart. But if you were moving things from your wishlist to your cart - I think you have to be logged in to do that. So there goes that theory!

If you have time and would like to help us out, you could email info@brambleberry.com with the details of your situation. Like what browser you were using, if you were logged in, and when, etc. And of course we are always happy to recreate an order for you - which we can do via email or phone. But I know that is a hassle.

Thanks for letting us know and please let me know if there's anything I can do to help!

Amber

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Bramble Girl
www.brambleberry.com

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JKM Creative Enterprises

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JKM Creative Enterprises

Linda i do the same thing. im on the opposite coast from BB and i usually like to make my orders "count" LOL.. usually after tax season...woot for returns!!

anyhoo - jmcreative i'm sorry that's happened to you. i work in the computer industry and i know how frustrating it can be for users. technology is great when it works, and it should always work. however, there are times when it doesn't, and it's at those times we need our 'backup'. i always tell my users to have some sort of backup for their electronic information. it really comes in handy in times like these (or when a pc decides to take a total dump...LOL).

hopefully you will be able to piece things together so you can get your goodies.

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~Shell

JKM, BB does have the E-Wax, you just have to put the whole word "emulsifying" into the search box, not just "E". I know this because I thought they didn't have it either Again, sorry for your trouble and I hope you can get your goodies!

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Remember, it's not just that we weather the storm, but how we dance in the rain.

Tammy

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JKM Creative Enterprises